Shipping Policies

Order Processing Time

We strive to process each order within 1 to 3 business days, excluding weekends and public holidays. Our team is committed to shipping your orders as quickly as possible. You will be notified by email once your order is on its way.

 

Estimated Delivery Times

Most orders are processed within 1 to 3 business days. The subsequent delivery time is based on the shipping location.

  • Australia: 2-6 business days (domestic shipping).

Please note, these shipping times do not include the initial 1-3 business day processing period. Orders placed after 11:00 AM AEST on Fridays or weekends will begin processing the following Monday. Our operations do not extend to weekends or public holidays.

 

Additional Information

For inquiries, please contact us at info@breathy.com. Our customer service hours are Monday to Friday, 9 AM to 5 PM AEST. Please allow up to 1 business day for a response.

 

International Shipping

At this time, we only offer shipping within Australia. We are unable to process international orders.

 

Taxes and Duties on Orders

For orders within Australia, all taxes are included in the final price at checkout. There are no additional duties or taxes applicable.

 

Order Cancellations

Accidental orders can be addressed by contacting us at info@breathy.com immediately. While we will attempt to stop processing, shipped orders must be returned within 30 days in their original, unopened condition for a refund. Opened items cannot be returned.

NOTE: We are not responsible for shipping carrier delays.

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Have questions?

Find fast solutions to your shipping questions.

How long does it take to process my order?

We aim to process all orders within 1 to 3 business days, excluding weekends and public holidays. Once your order has been shipped, you'll receive a notification via email with tracking details.

What are the delivery times?

Orders within Australia typically arrive within 2-5 business days after processing. Please note, delivery times are estimates and can vary depending on your location.

Do you offer international shipping?

Currently, we only ship within Australia. We are unable to process international orders at this time.

How can I contact Breathy customer service?

For any inquiries or issues, please contact us at info@breathy.com. Our customer service team is available Monday to Friday, 9 AM to 5 PM AEST. Please allow up to 1 business day for a response.

How do I track my order?

Once your order is shipped, you will receive an email notification with tracking details to follow your package's journey.