FAQ's

Everything you need to know about Breathy: how the strips and tape work, how to wear them, shipping, subscriptions and the 30-day guarantee.

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  • Try Breathy for 30 days from the day your order arrives. You can open the pack and use it, that is the point of the guarantee. If it is not right for you, email info@usebreathy.com with your order number and we refund you to your original payment method. We cover the return postage, and we may simply ask you to dispose of what is left rather than send it back.

    The guarantee covers one pack per product type per customer. Your rights under the Australian Consumer Law apply on top of it and are never affected by it.

  • We dispatch within 1–2 business days. Once it is on its way, delivery usually takes 2–5 business days in Australia and a little longer to New Zealand. You will get tracking by email as soon as the parcel is picked up.

  • Shipping is calculated at checkout based on your address, and it is free on orders over $69.99. You will always see the exact amount before you pay.

  • Right now we ship to Australia and New Zealand only. If you are somewhere else, join our list and we will let you know when we open up your country.

  • Choose monthly delivery on any product page and your pack arrives every month, at a lower price than buying one-off. We email you before every renewal, so a charge never turns up unannounced.

    There is no minimum, no lock-in and no cancellation fee.

  • Log in to your account and manage it yourself — pause, skip a month, change the delivery date, or cancel. You can also email info@usebreathy.com and we will do it for you.

    Make the change at least 48 hours before your next scheduled charge. If an order has already shipped, that one is on its way, but nothing further will be charged.

  • The product is identical. A one-time purchase ships once, at full price. Monthly delivery sends the same pack every month at a lower price, and you can pause or cancel at any time.

    Most people use a strip every night, and a pack lasts 30 nights, which is why monthly works out simplest for regular users.

  • Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, damaged, or does not do what a strip or tape should reasonably do, you choose between a refund and a replacement, and we pay the return postage.

    Email us with your order number and the batch code on the pack, and we will sort it out.

  • You will see the full list at checkout. We accept major debit and credit cards, plus the express payment options your device and browser support.

    We never see or store your full card number, payments are handled by our payment providers.

  • Check your tracking link first, then email info@usebreathy.com with your order number and we will trace it with the carrier. If a parcel is lost in transit, we resend or refund, your choice. That is on us, not on you.