Returns & Refunds

We want you to be able to actually try the product.

• You have 30 days from the delivery date to request a refund if the product is not right for you.
• You may open and use the product. The guarantee applies whether the pack is sealed or opened.
• Refunds under this guarantee are paid back to your original payment method.
• The guarantee covers one pack per product type per customer. It is intended for people trying Breathy for the first time, not for repeat bulk returns.

To claim, email info@usebreathy.com with your order number and a short note on what did not work for you. We may ask you to return the remaining product, or to dispose of it, depending on the case. If we ask you to return it, we cover the return postage for guarantee claims.

If your 30 days have passed, or you have already used the guarantee for that product, we can still accept a return where:

• the product is unopened, unused and in its original sealed packaging; and
• the request is made within 30 days of delivery.

In these cases:

• the refund is issued as store credit;
• you pay the return postage; and
• we recommend a tracked service, as we cannot process a return we do not receive.

We are not able to accept opened or used product outside the money-back guarantee. These are hygiene products worn on the skin and around the mouth, and once a pack is opened we cannot resell it.

If a product arrives damaged, is missing from your order, is not what you ordered, or fails in use — for example, an adhesive that does not hold as it should, a strip that arrives past its date, or packaging that has failed — this is covered by the consumer guarantees, not by our change-of-mind policy.

In these cases:

• We pay the return postage, and we send you a prepaid label or reimburse the cost.
• You choose a refund to your original payment method or a replacement.
• For a major failure, you may also claim compensation for any other reasonably foreseeable loss.

Email info@usebreathy.com with your order number and a photo of the product and the batch code on the pack. Photos help us trace the batch and fix the problem at source, but we will not refuse a claim because you cannot provide one.

• Email info@usebreathy.com with your order number and the reason for the return.
• We reply within 2 business days with instructions and, where applicable, a return address or prepaid label.
• Post the item back if we have asked you to. Keep your tracking number.
• We inspect and process the return once it arrives.

Please do not send anything back before contacting us — unannounced returns can go unmatched to an order.

• We process approved refunds within 5–10 business days of receiving your return or approving your claim.
• Once processed, your bank or card provider may take a further few business days to show the funds.
• Store credit is issued immediately on approval and does not expire.
• Refunds are made in the currency of your original order.

Monthly deliveries are managed through Shopify Subscriptions.

• You can pause, skip, change or cancel your subscription at any time from your account, or by emailing us.
• Cancel or pause at least 48 hours before your next scheduled charge to avoid being billed for that cycle.
• If an order has already shipped when you cancel, that order stands. The 30-day money-back guarantee does not apply to repeat subscription deliveries of a product you have already tried, but the consumer guarantees always do.
• We will email you before each renewal so a charge never arrives unannounced.

• Products damaged by misuse, or by use contrary to the instructions on the pack.
• Products bought from a stockist or another retailer — contact them directly, as your contract is with them.
• Gift cards, except where a consumer guarantee applies.

We ship within Australia and to New Zealand. If your order has not arrived within the estimated window, email us and we will trace it. Where a parcel is lost in transit, we resend or refund at your choice — that is our responsibility, not yours.